Documents & Policies

Parks and Recreation Department Policies

Refund Policy

The Brunswick Parks and Recreation Department seeks to provide high quality facilities and program opportunities for leisure time activities for all Brunswick residents. The fees that are collected through these programs go directly toward the cost of operations. This allows us to keep our rates fair and reasonable while still delivering a high-quality services. In many cases, expenses are incurred prior to the start of a program, which is why we have outlined the refund policy below. All refunds will be automatically processed to the primary account holder’s account. We do not provide cash refunds. 

• If we cancel a program, all fees will be refunded. If a program does not take place due to cancellation by the Parks and Recreation Department, all registration fees will be refunded in full as credit on account unless a refund check is requested. 
  • If a refund check is requested when staff cancels the program, there will be no processing fee if the request is made within 14 days of the cancellation.

• If you withdraw before the first session of a program (excluding weekends and holidays) you will receive a full refund (less a $15 processing fee). Example: If a program is scheduled to begin on a Wednesday at 5:00pm, to receive a full refund (minus the processing fee) you must withdraw before Wednesday at 5:00pm. To further clarify, withdraw means a communication with staff via phone, voicemail, email, or in person.        
• For one-day special events you must withdraw prior to the start of the program to receive a full refund (less a $15 processing fee). There will be no refunds issued for requests after the one-day event occurred.
• If you are dissatisfied with a program after the first class, you must let the staff know before the second class of the session to receive a refund.
• In the event of an extended illness or injury, we will issue a prorated refund if the program has started. We may request written notification.
• All refund requests must be received before the last session of the program. Refunds will be denied for programs that have ended, even if you were dissatisfied with the program and did not attend.  
• If you withdraw on (or after) the day of the second session, no refund will be issued.
• Summer Camp Refund Policy; Pro-rated refunds may be issued if your camper is asked to withdraw. Pro-rated refunds will be calculated by week, so if your child attends Monday then the full week will count as attended.  
• Fitness Membership Refund Policy; memberships are non-refundable. Refunds are generally only provided in exceptional circumstances, like medical issues, and may require proper documentation.

All refunds will be automatically processed a credit to the primary account holder’s account.  

• If a Refund check is requested, it will take 14-21 days to process.   
• If a refund check is requested for a cancellation made by the participant, there will be a $15 processing fee.
• If a refund check is requested when staff cancels the program, there will be no processing fee if requested 14 days of the cancellation.

Social Media Policy & Visitor Policy

Users and visitors to social media accounts shall be notified that the intended purpose of the account is to serve as a mechanism for communication between Town employees and members of the public relating to the transaction of Town business.

Town social media account articles and comments containing any of the following forms of content shall not be allowed:

a. Comments not topically related to the particular social medium article being commented upon;

b. Profane language or content; verbal harassment, retaliation or bullying;

c. Content that promotes, fosters or perpetuates discrimination on the basis of race, color, age, religion, gender, marital status, national origin, genetic information, physical or mental disability, sexual orientation, gender identity or any other status protected by law;

d. Sexual content or links to sexual content;

e. Solicitations of commerce;

f. Conduct or encouragement of illegal activity; Information Systems Acceptable Use Policy 11

g. Information that may tend to compromise the safety or security of the public or public systems;

h. Content that violates a legal ownership interest of any other party; or,

i. Disclosures of confidential and/or privileged information about an employee.

All users and visitors to the Town of Brunswick Facebook page must adhere to the Town’s Social Media User & Visitor policy. Content that violates the policy will be removed.

(As articulated in section 8 of the Information Systems Acceptable Use Policy: https://www.brunswickme.org/DocumentCenter/View/299/Information-Systems-Acceptable-Use-Policy-PDF)